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shazam

I forgot my esignature password! Help!

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shazam

Help! I forgot my e-signature password! How do I solve this problem?

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AllainU

Hello @shazam,

Thank you for reaching out to us through our Community Forums!

Are you referring to your Nitro Cloud password?

Thank you very much in advance and I am looking forward to hearing back from you. 

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shazam

hi AllainU,

Thanks for your reply.  I'm sorry for not being clear! 

I am using Nitro Pro.  A while ago I took a picture of my signature and put it in Nitro Pro as my signature. I also "protected" it, but now I cannot remember the password. When I try to use it, a box pops up that reads,  "Usage of signature profile is protected and cannot be applied without providing the correct password."   Then it asks me to "open the password" by entering it.

Any idea how to unprotect it?

Thanks!

Edited by AllainU

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AllainU

Hello @shazam,

Thanks for your response.

Unfortunately, there is no way to retrieve your QuickSign password once you forgot it.

Kindly recreate another signature and take note of the password you will use for it.

Thanks for choosing Nitro Pro and I hope this helps!

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