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Kevin_

Error 23 when activating

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Kevin_

I have a full paid version of Pro 12. I came into work today and It said my trial is about to expire. I have had the full version for months.

I deactivated nitro via the online license application from the nitro website. But when I activate I still get error 23.

Please help!

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AllainU

Hello @Kevin_,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just responded to the support ticket you submitted for the same issue.

I will wait for your response through the support case.

Cheers!

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2WCF

Hi AllainU

I'm having the same issue with the license of a client of us.

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Frank C

HI ...I have same result -- error 23 -- while following all de-activate/activate instructions as I try to re-install after hard drive crashed and I have new hard drive. 

Please advise. I have been fiddling with this for weeks and now the so-called "trial" period expired and I have no Nitro

Version 12
Status active
Number of Activations 0
Number of Activations Allowed 2
Deactivate

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AllainU

Hello @Frank C,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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AllainU

Hello @2WCF,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. 

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Robert S

I have the same problem.  I would like to run Nitro Pro on a second computer.  When I went into the online license, it told me that two devices were already activated.  I know of only one other computer that it is activated on.  I hit the deactivate button twice online so that I got a zero there.   I am still unable to activate NitroPro on the second computer.

Please correct. 

Thank you,

Robert 

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Kelvin V.

HI @Robert S,

Thanks for posting on our Community Forums!

Please try to reactivate and let me know how it goes.

Cheers!

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Robert S

Kelvin,

Thank you for fixing it. I was able to activate it now.

Cheers to you as well!

Robert 

 

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JimO

i get the -23 error

I need to activate...under pressure at work.

Please help

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AllainU

Hello @JimO,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just responded to the support ticket you submitted.

I will wait for your response through the support case if it helps.

Cheers!

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