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Jenelle

Error 23

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Jenelle

Hi,

I recently acquired a new laptop. I have deactivated Nitro from previous PC and now I am getting error 23 on the new laptop saying that there are no more licences. When I use the activating portal it says:

Version 11
Status active
Number of Activations 0
Number of Activations Allowed 2

I tried removing the software and all files associated, then reinstalled the correct version 11.0.7.425 but it will still not activate... help!!!

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Kelvin V.

Hi @Jenelle,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

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Jenelle
2 hours ago, Kelvin V. said:

Hi @Jenelle,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

Thank you Kelvin- it works! all sorted!!!! Thank you for your help

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Jenelle

Hi Kelvin,

Can you please help me again. Nitro came up as in 'trial mode' and I'm having the same problem - showing 0 activations:

Version 11
Status active
Number of Activations 0
Number of Activations Allowed 2

Help please!!!

 

 

On 4/11/2019 at 7:08 PM, Kelvin V. said:

Hi @Jenelle,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

Thank you Kelvin- it works! all sorted!!!! Thank you for your help

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Kelvin V.

Hi @Jenelle,

Please try to reactivate once you get the chance.

Thanks for keeping me posted!

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Jenelle

Thanks Kelvin, it worked! Thanks once again for your help! I can't live without my Nitro

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Kelvin V.

Hi @Jenelle,

I'm glad to hear that and you're welcome! 😃

Have a good one!

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Jenelle

Hi Kelvin,

So sorry to bother you again but my Nitro has come up AGAIN in trial mode, it won't let me activate saying I have 0 activations. I'm not sure why this keeps happening but it's very frustrating!

Please help!

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Kelvin V.

Hi @Jenelle,

No worries and I apologise for the inconvenience!

Was there a Win update? Kindly activate again and let me know if you encounter any issues.

Thanks!

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Jenelle

Thanks Kelvin!

I really appreciate your help. Is there a work around if this happens again? And yes I did a major Windows update which was obviously the problem!

Jenelle

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Kelvin V.

Hi @Jenelle,

You are most welcome! The team is already aware of this and is working on a fix but no ETA has been announced.

In the meantime, please post here if it happens again and we'll assist you as quickly as possible.

Cheers!

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