Jenelle Posted April 11, 2019 Report Share Posted April 11, 2019 Hi, I recently acquired a new laptop. I have deactivated Nitro from previous PC and now I am getting error 23 on the new laptop saying that there are no more licences. When I use the activating portal it says: Version 11 Status active Number of Activations 0 Number of Activations Allowed 2 I tried removing the software and all files associated, then reinstalled the correct version 11.0.7.425 but it will still not activate... help!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 11, 2019 Official Nitronaut Report Share Posted April 11, 2019 Hi @Jenelle, Thanks for posting on our Community Forums! I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you. Cheers! Link to comment Share on other sites More sharing options...
Jenelle Posted April 11, 2019 Author Report Share Posted April 11, 2019 2 hours ago, Kelvin V. said: Hi @Jenelle, Thanks for posting on our Community Forums! I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you. Cheers! Thank you Kelvin- it works! all sorted!!!! Thank you for your help Link to comment Share on other sites More sharing options...
Jenelle Posted May 21, 2019 Author Report Share Posted May 21, 2019 Hi Kelvin, Can you please help me again. Nitro came up as in 'trial mode' and I'm having the same problem - showing 0 activations: Version 11 Status active Number of Activations 0 Number of Activations Allowed 2 Help please!!! On 4/11/2019 at 7:08 PM, Kelvin V. said: Hi @Jenelle, Thanks for posting on our Community Forums! I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you. Cheers! Thank you Kelvin- it works! all sorted!!!! Thank you for your help Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted May 21, 2019 Official Nitronaut Report Share Posted May 21, 2019 Hi @Jenelle, Please try to reactivate once you get the chance. Thanks for keeping me posted! Link to comment Share on other sites More sharing options...
Jenelle Posted May 21, 2019 Author Report Share Posted May 21, 2019 Thanks Kelvin, it worked! Thanks once again for your help! I can't live without my Nitro Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted May 22, 2019 Official Nitronaut Report Share Posted May 22, 2019 Hi @Jenelle, I'm glad to hear that and you're welcome! 😃 Have a good one! Link to comment Share on other sites More sharing options...
Jenelle Posted September 12, 2019 Author Report Share Posted September 12, 2019 Hi Kelvin, So sorry to bother you again but my Nitro has come up AGAIN in trial mode, it won't let me activate saying I have 0 activations. I'm not sure why this keeps happening but it's very frustrating! Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted September 12, 2019 Official Nitronaut Report Share Posted September 12, 2019 Hi @Jenelle, No worries and I apologise for the inconvenience! Was there a Win update? Kindly activate again and let me know if you encounter any issues. Thanks! Link to comment Share on other sites More sharing options...
Jenelle Posted September 18, 2019 Author Report Share Posted September 18, 2019 Thanks Kelvin! I really appreciate your help. Is there a work around if this happens again? And yes I did a major Windows update which was obviously the problem! Jenelle Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted September 19, 2019 Official Nitronaut Report Share Posted September 19, 2019 Hi @Jenelle, You are most welcome! The team is already aware of this and is working on a fix but no ETA has been announced. In the meantime, please post here if it happens again and we'll assist you as quickly as possible. Cheers! Link to comment Share on other sites More sharing options...
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