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Error 23


Jenelle
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Hi,

I recently acquired a new laptop. I have deactivated Nitro from previous PC and now I am getting error 23 on the new laptop saying that there are no more licences. When I use the activating portal it says:

Version 11
Status active
Number of Activations 0
Number of Activations Allowed 2

I tried removing the software and all files associated, then reinstalled the correct version 11.0.7.425 but it will still not activate... help!!!

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Jenelle,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

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2 hours ago, Kelvin V. said:

Hi @Jenelle,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

Thank you Kelvin- it works! all sorted!!!! Thank you for your help

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  • 1 month later...

Hi Kelvin,

Can you please help me again. Nitro came up as in 'trial mode' and I'm having the same problem - showing 0 activations:

Version 11
Status active
Number of Activations 0
Number of Activations Allowed 2

Help please!!!

 

 

On 4/11/2019 at 7:08 PM, Kelvin V. said:

Hi @Jenelle,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

Thank you Kelvin- it works! all sorted!!!! Thank you for your help

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  • 3 months later...

Hi Kelvin,

So sorry to bother you again but my Nitro has come up AGAIN in trial mode, it won't let me activate saying I have 0 activations. I'm not sure why this keeps happening but it's very frustrating!

Please help!

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Jenelle,

No worries and I apologise for the inconvenience!

Was there a Win update? Kindly activate again and let me know if you encounter any issues.

Thanks!

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Jenelle,

You are most welcome! The team is already aware of this and is working on a fix but no ETA has been announced.

In the meantime, please post here if it happens again and we'll assist you as quickly as possible.

Cheers!

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