Official Nitronaut Allain Umailin Posted April 19, 2019 Official Nitronaut Report Share Posted April 19, 2019 Hello @Team@COR Accounting, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Duval Posted April 19, 2019 Report Share Posted April 19, 2019 Kevin responded to the following query and my Nitro Pro 11 now works fine: Hello - My Nitro Pro recently upgraded from 11 to 12. I have a license for the former. My serial # does not work on the new version. I was very satisfied with version 11 and have no reason to upgrade. Whatever help you can provide would be appreciated. I am retired and am reasonably computer literate. However, I can't seem to solve this problem. Response from Kevin: Thanks for posting on our Community Forums! Your serial number will only work for version 11. Kindly uninstall version 12 via control panel: Go to the Control Panel, then click on 'Add/Remove Programs' or 'Uninstall a program'. It will present you with a list of all the applications you have on your computer. Select Nitro and then click on Uninstall. Install version 11 using the links found here: http://kb.gonitro.com/knowledgebase#/search/retail/000001632 If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/32 or 64 bit/000001874 After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and enter your serial number. I hope this helps. Cheers! Link to comment Share on other sites More sharing options...
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