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Nitro Crashing


sward
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I have had Nitro for 8-9 years and have never had any issues until 04/09/2019.  Every time I click on "quick sign" tab my Nitro Pro 8 just shuts down.  I have sent multiple crash reports to Nitro since then and have not received any response.  I have tried at least 30 times and it crashes every time.  I used Nitro for work and it is causing me many issues not being able to quick sign my documents.  Is someone able to assist as I have not been able to locate any 800 numbers to call?

 

Thank you,

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  • Official Nitronaut
Kelvin B. Villarin

Hi @sward,

Thanks for posting on our Community Forums!

I need to let you know that we no longer support Nitro Pro 8. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy#sunsetPolicy

If you prefer to keep using Nitro Pro 8, I recommend performing a repair: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

I hope this helps!

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Hi Kelvin, 

If I am going to purchase Nitro Pro 12 to replace my old version 8 should I uninstall Nitro all together before downloading 12?

Thanks!

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  • Official Nitronaut
Kelvin B. Villarin

Hi @sward,

You are most welcome! The Nitro Pro 12 installer should remove older builds of Nitro Pro installed on your machine.

You can get the latest Nitro Pro 12 installer here: https://www.gonitro.com/nps/product-details/downloads

Cheers!

Edited by Kelvin V.
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