sward Posted April 16, 2019 Report Share Posted April 16, 2019 I have had Nitro for 8-9 years and have never had any issues until 04/09/2019. Every time I click on "quick sign" tab my Nitro Pro 8 just shuts down. I have sent multiple crash reports to Nitro since then and have not received any response. I have tried at least 30 times and it crashes every time. I used Nitro for work and it is causing me many issues not being able to quick sign my documents. Is someone able to assist as I have not been able to locate any 800 numbers to call? Thank you, Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 17, 2019 Official Nitronaut Report Share Posted April 17, 2019 Hi @sward, Thanks for posting on our Community Forums! I need to let you know that we no longer support Nitro Pro 8. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy#sunsetPolicy If you prefer to keep using Nitro Pro 8, I recommend performing a repair: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 I hope this helps! Link to comment Share on other sites More sharing options...
sward Posted April 17, 2019 Author Report Share Posted April 17, 2019 Thank you...it did not work. Looks like I need to get with my manager about upgrading my Nitro. Thanks! Link to comment Share on other sites More sharing options...
sward Posted April 17, 2019 Author Report Share Posted April 17, 2019 Hi Kelvin, If I am going to purchase Nitro Pro 12 to replace my old version 8 should I uninstall Nitro all together before downloading 12? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 18, 2019 Official Nitronaut Report Share Posted April 18, 2019 Hi @sward, You are most welcome! The Nitro Pro 12 installer should remove older builds of Nitro Pro installed on your machine. You can get the latest Nitro Pro 12 installer here: https://www.gonitro.com/nps/product-details/downloads Cheers! Link to comment Share on other sites More sharing options...
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