sward 0 Report post Posted April 16, 2019 I have had Nitro for 8-9 years and have never had any issues until 04/09/2019. Every time I click on "quick sign" tab my Nitro Pro 8 just shuts down. I have sent multiple crash reports to Nitro since then and have not received any response. I have tried at least 30 times and it crashes every time. I used Nitro for work and it is causing me many issues not being able to quick sign my documents. Is someone able to assist as I have not been able to locate any 800 numbers to call? Thank you, Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted April 17, 2019 Hi @sward, Thanks for posting on our Community Forums! I need to let you know that we no longer support Nitro Pro 8. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy#sunsetPolicy If you prefer to keep using Nitro Pro 8, I recommend performing a repair: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 I hope this helps! Share this post Link to post Share on other sites
sward 0 Report post Posted April 17, 2019 Thank you...it did not work. Looks like I need to get with my manager about upgrading my Nitro. Thanks! Share this post Link to post Share on other sites
sward 0 Report post Posted April 17, 2019 Hi Kelvin, If I am going to purchase Nitro Pro 12 to replace my old version 8 should I uninstall Nitro all together before downloading 12? Thanks! Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted April 18, 2019 (edited) Hi @sward, You are most welcome! The Nitro Pro 12 installer should remove older builds of Nitro Pro installed on your machine. You can get the latest Nitro Pro 12 installer here: https://www.gonitro.com/nps/product-details/downloads Cheers! Edited April 18, 2019 by Kelvin V. Share this post Link to post Share on other sites
