Problem activating licenses Nitro Pro 10

[Beatriz]

Hello. We bought Nitro Pro for 24 activations. We have bought new computers. We have deactivated the licenses in the old computers y trying to activate them in the new computers. We've been able to activate some of them. At this moment, we have 16 active, but we can't activate the other 8 that are free because when we try the program answers that we have exceeded the number of activations. We don't understand why. Could you help us? Thank you.

[Leslie V]

Hello @Beatriz ,

Thanks for reaching out to us via our Community Forums!

I have created a support ticket for you so we can assist you with your activation problem.

Cheers!

[Beatriz]

Hello.

We've been able to activate 2 more licenses, but when we've tried to activated a third one, we've received the same message: we've exceeded the number of activations.

We've checked the number of active licenses and we have 18 at this very moment (out of 24), and we can't activate the other ones, so the issue is not resolved yet.

I look forward to your update.

Thanks. Kind regards.

[Leslie V]

Hi @Beatriz,

Sorry to hear that!

My teammate who is handling your case will be in touch shortly.