Print driver not availabile

[DavidGS 0]

I had to reinstall Nitro Pro (after deactivating it), but now the Nitro Pro print driver is not shown under printers. I thought it installed automatically. Please advise if there is a solution. Using Windows 10 and Nitro Pro 8.

Thanks!

[Leslie V. 0]

Hello @DavidGS,

Thanks for reaching out to us through our Community Forums!

Unfortunately Microsoft has changed the way the 'Print Spooler' works in Windows 10.
Because of this Nitro Pro 8 cannot be supported on Windows 10.

The PDF Creator built into Nitro Pro 8 will not work properly.
Though other functions should remain usable.

You have three options from here:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade

2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished.

3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/

Hope that helps!

[DavidGS 0]

interesting. I know it worked before I rebuilt my laptop. Perhaps I installed the wrong version. How can I tell what the latest version is that I purchased and what is the earliest version that uses the correct PDF Creator?

Thanks!