Jump to content

Installation issues/service ticket issue


Maricelis DMCG
 Share

Recommended Posts

Maricelis DMCG

Hello.  This message is for anybody in technical support.  I've completed several tickets in the past 3 weeks and no one has answered any of the tickets.  We have a license for two users and after we changed computers we are unable to activate NITRO on them.  We've tried to disactivate and reinstall but were unable to.  It's very disappointing when no one answers your service ticket.  If any one knows of a contact phone number where I can call it would be very helpful.  Thanks in advance.

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Maricelis DMCG,

Thank you for reaching out to us through our Community Forums!

Please accept my apologies on behalf of Nitro if no one has reached out to you to assist you with your Nitro Pro installation issues.

To me to better assist you, could you please send me a private message (hover your mouse on top of my name 'AllainU' and select 'Message') and provide the serial number of your Nitro Pro?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.