My Nitro Pro 12 converted to trial and expired

[rjlogan44 0]

I have a relatively new subscription to Nitro Pro 12.  It converted to a trial version and now cannot be accessed (apparently the trial period expired).  I am not allowed to reinstall.  I likely had the same problem as one of the other posters (a Microsoft update resulted in my computer not being recognized as a valid user of Nitro Pro 12.  Odd that the publisher cannot correct this problem.

How can I reinstall Nitro Pro 12?

[AllainU 0]

Hello @rjlogan44,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please open your Nitro Pro 12 and go to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate?

Were you able to activate? If not, did you receive any error message? If you did, kindly provide a screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

Thank you very much in advance and I am looking forward to hearing back from you. 

[rjlogan44 0]

When I follow the steps that you suggested, the only option is to "deactivate." 

Before I submitted the original post, I was prompted several times to first deactivate and then to reactivate the account.  Each time, there field for me to enter my serial number does not appear.  I am repeatedly given the same instructions but find my self in an endless loop.

Edited April 23, 2019 by AllainU

[AllainU 0]

Hello @rjlogan44,

Thanks for your response.

To further assist you with your concern, I just sent you a PM.

Cheers!