My Nitro Pro 12 converted to trial and expired

[rjlogan44]

I have a relatively new subscription to Nitro Pro 12.  It converted to a trial version and now cannot be accessed (apparently the trial period expired).  I am not allowed to reinstall.  I likely had the same problem as one of the other posters (a Microsoft update resulted in my computer not being recognized as a valid user of Nitro Pro 12.  Odd that the publisher cannot correct this problem.

How can I reinstall Nitro Pro 12?

[Allain Umailin]

Hello @rjlogan44,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please open your Nitro Pro 12 and go to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate?

Were you able to activate? If not, did you receive any error message? If you did, kindly provide a screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

Thank you very much in advance and I am looking forward to hearing back from you. 

[rjlogan44]

When I follow the steps that you suggested, the only option is to "deactivate." 

Before I submitted the original post, I was prompted several times to first deactivate and then to reactivate the account.  Each time, there field for me to enter my serial number does not appear.  I am repeatedly given the same instructions but find my self in an endless loop.

Edited April 23, 2019 by AllainU

[Allain Umailin]

Hello @rjlogan44,

Thanks for your response.

To further assist you with your concern, I just sent you a PM.

Cheers!

[Jimmy Baldo]

I have the same issue my nitro pro 12 has expired but when i brought it it said it was a once off fee

[Allain Umailin]

Hello @Jimmy Baldo,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

[Jimmy Baldo]

On 2/16/2023 at 4:01 AM, Allain Umailin said:

Hello @Jimmy Baldo,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

234600-xxyyzz-989639

Edited February 17 by Allain Umailin

[Allain Umailin]

Hello @Jimmy Baldo,

Thank you for this information.

To continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-989639

Thank you for choosing Nitro and I hope this helps.