NITRO 12 FREEZING WHEN CTRL S IS USED

[LOU1966]

Ever since I was upgraded from Nitro 11, several users are reporting this same issue. Every time I try to save a file by using Control S, my files freeze for at least 45 seconds each. When I hit the save button, this is not happening. Unfortunately I need to shortcut to save for time constraints. PLEASE HELP!!!

[Leslie V]

Hello @LOU1966,

Thanks for reaching out through our Community Forums!

Can you please send me your serial number via direct message? Kindly include the following information:

1. A sample file that does this

2. Your exact step by step process

3. The exact build of Nitro Pro 12 you are on. You can retrieve this information by going to the Help tab> About Nitro Pro.

Thanks!

[LOU1966]

I can't send you a file because they are copy written, but it is all of my Nitro files. Step by step:

• OPEN/CREATE A NEW FILE
• MAKE CHANGES OR ENTER INFORMATION 
• SAVE AND CLOSE BY USING CTRL "S" AND THEN CTRL "W".
• NITRO AND COMPUTER FREEZES FOR 30-45 SECONDS
• GO TO NEXT FILE
• REPEAT

IF I close the file/files by hitting the "X" and then answering yes to save, it does not freeze at all.

This is only happening to the users who are upgraded to Nitro 12 Pro.

My about tab says :

Nitro Pro 12.6.1.298

 

 

[Leslie V]

Hello @LOU1966,

Can you please send me (via direct message) your serial number so I can check and so I can give you the correct and latest installers?

[Leslie V]

Hello @LOU1966,

Thanks for sending your license. I have created a support ticket so we can assist you directly.

Cheers!