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Cannot countersign in nitropro


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This likely has to do with protections, but there is no documentation or help I can find on this anyhwhere in the nitropro website or google.

I receive documents to countersign from clients.  If they electronically sign, when I open  in nitropro I can't use quick sign or digital signatures.

Sometimes I can print the document into nitropro from nitropro and I can then sign, but most often all I get is a checkmark pen picture in the document.

Can I countersign a document in nitropro that has a digital signature like I used to in my previous product?

Right now I have to print, manually sign and rescan to email back to my customers.

Would love a workaround or an understanding of the design intention.



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  • Official Nitronaut
Allain Umailin

Hello @Rob1000,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, we created a support ticket on your behalf and a colleague of mine already sent you an email.

For better case handling, please respond through the support case for follow-up questions about your concern.


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