crlinked Posted April 27, 2019 Report Share Posted April 27, 2019 I have both a Nitro v9 and a Nitro v10 license that I would like to upgrade to the latest version. These are both valid licenses, as tested through the Online License Portal here: License Portal However, I am unable to upgrade either of these licenses through the upgrade page here: https://www.gonitro.com/support/upgrade For both licenses, I get the message: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. From this page, my understanding is that I should be able to upgrade from "Nitro Pro 11 and older" (see right side of page). Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 29, 2019 Official Nitronaut Report Share Posted April 29, 2019 Hi @crlinked, Thanks for posting on our Community Forums! I'll create a ticket on your behalf. You will hear from me again soon. Cheers! Link to comment Share on other sites More sharing options...
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