Upgrade Nitro v9 and v10 licenses

[crlinked 0]

I have both a Nitro v9 and a Nitro v10 license that I would like to upgrade to the latest version.

These are both valid licenses, as tested through the Online License Portal here: License Portal

However, I am unable to upgrade either of these licenses through the upgrade page here: https://www.gonitro.com/support/upgrade

For both licenses, I get the message: 

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

From this page, my understanding is that I should be able to upgrade from "Nitro Pro 11 and older" (see right side of page).

 

[Kelvin V. 0]

Hi @crlinked,

Thanks for posting on our Community Forums!

I'll create a ticket on your behalf.

You will hear from me again soon.

Cheers!