new computer

[Texas Kidney Center]

I have currently purchased a new computer and went to download nitro. It only allowed me to download the 12 version. My serial number is for the 11 version and I am very happy with that. I uninstalled the version 12 and tried to down load the 11 version and activate it using my serial number. however it tell me that my download  prematurely ended and that my computer has  not been modified. it does allow me to download version 12. Please help! I am not interested in purchasing the 12 right now.

Edited May 6, 2019 by Texas Kidney Center

[Allain Umailin]

Hello @Texas Kidney Center,

Thank you for reaching out to us through our Community Forums!

We have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

After the above steps, proceed on installing Nitro Pro 11 using the msi installer.

Thanks for choosing Nitro and I hope this helps!