Matthijs Rademakers Posted May 6, 2019 Report Share Posted May 6, 2019 Hello, I use Nitro Pro (9.5.3.8) x64 on Windows 10. Today I accidentally deleted the Nitro PDF printer. I am not able to bring the printer back with Support Tools > PDF Creation, even though started as admin. I have also tried repairing the Windows install in Control Panel > Add/Delete Software > [choose Nitro Pro] > Repair to no avail. [PRODUCT] Product: Nitro Pro (9.5.3.8) x64 License Status: ************************** Logging: Disabled Printer: failed Printer Service: ok [SYSTEM] Operating System: Windows 8 Professional 6.2 9200 Architecture: 64-bit System Memory: 3.90 GB Current Locale: Nederlands (Nederland) Current Resolution: 2560x1440 Current Colors: 32 bpp MDAC Version: 2.32 .NET Framework: v2.0.50727 (SP 2) .NET Framework: v3.0 (SP 2) .NET Framework: v3.5 (SP 1) .NET Framework: v4 (Client 4.7.03056) .NET Framework: v4 (Full 4.7.03056) .NET Framework: v4.0 (Client 4.0.0.0) Windows Installer: 5.0.17134.706 [USERS] User Type: Administrator My Documents Folder: C:\Users\matthijs\Documents\ (writing allowed) My Pictures Folder: C:\Users\matthijs\Pictures\ (writing allowed) User Temp Folder: C:\Users\matthijs\AppData\Local\Temp\ (writing allowed) User App Data Folder: C:\Users\matthijs\AppData\Roaming\ (writing allowed) Nitro Framework Data Folder: C:\Users\matthijs\AppData\Roaming\Nitro\NitroFramework\Nitro\Pro\ (writing allowed) Spool Folder: C:\WINDOWS\system32\spool\PRINTERS\ (writing allowed) Log File Path: C:\Users\matthijs\AppData\Roaming\Nitro\Pro\9.0\NitroLog.txt Log File Path: C:\Users\matthijs\AppData\Roaming\Nitro\Pro\9.0\NitroPluginLog.txt Log File Path: C:\Users\matthijs\AppData\Roaming\Nitro\Pro\9.0\NitroPDFCreatorLog.txt [APPLICATIONS] Microsoft Office: Microsoft Office Document Imaging (Object Model): - Adobe Acrobat: Internet Explorer: Internet Explorer (11.0.17134.1) x64 Anti-Virus: Norton Security [FILE ASSOCIATIONS] .doc: Word .xls: Excel .ppt: PowerPoint .docx: Word .xlsx: Excel .pptx: PowerPoint .pub: Publisher [FILE LOCATIONS] Nitro PDF Creator Data Folder: C:\Users\matthijs\AppData\Roaming\Nitro\Pro\ (writing allowed) Nitro PDF Creator Folder: C:\Program Files\Nitro\Pro 9\ (writing allowed) [PRINTERS] Send To OneNote 2016 - local OneNote - local Microsoft XPS Document Writer - local Microsoft Print to PDF - local Fax - local Brother HL-5250DN series - local [SCANNERS] Brother ADS-2600W LAN (WIA) [FONTS] Number of fonts installed: 251 System Terminal Fixedsys Modern Roman Script Courier MS Serif MS Sans Serif Small Fonts TeamViewer12 Marlett Arial Arabic Transparent Arial Baltic Arial CE Arial CYR Arial Greek Arial TUR Arial Black Bahnschrift Light Bahnschrift SemiLight Bahnschrift Bahnschrift SemiBold Bahnschrift Light SemiCondensed Bahnschrift SemiLight SemiConde Bahnschrift SemiCondensed Bahnschrift SemiBold SemiConden Bahnschrift Light Condensed Bahnschrift SemiLight Condensed Bahnschrift Condensed Bahnschrift SemiBold Condensed Calibri Calibri Light Cambria Cambria Math Candara Comic Sans MS Consolas Constantia Corbel Courier New Courier New Baltic Courier New CE Courier New CYR Courier New Greek Courier New TUR Ebrima Franklin Gothic Medium Gabriola Gadugi Georgia Impact Ink Free Javanese Text Leelawadee UI Leelawadee UI Semilight Lucida Console Lucida Sans Unicode Malgun Gothic Malgun Gothic Semilight Microsoft Himalaya Microsoft JhengHei Microsoft JhengHei UI Microsoft JhengHei Light Microsoft JhengHei UI Light Microsoft New Tai Lue Microsoft PhagsPa Microsoft Sans Serif Microsoft Tai Le Microsoft YaHei Microsoft YaHei UI Microsoft YaHei Light Microsoft YaHei UI Light Microsoft Yi Baiti MingLiU-ExtB PMingLiU-ExtB MingLiU_HKSCS-ExtB Mongolian Baiti MS Gothic MS UI Gothic MS PGothic MV Boli Myanmar Text Nirmala UI Nirmala UI Semilight Palatino Linotype Segoe MDL2 Assets Segoe Print Segoe Script Segoe UI Segoe UI Black Segoe UI Emoji Segoe UI Historic Segoe UI Light Segoe UI Semibold Segoe UI Semilight Segoe UI Symbol SimSun NSimSun SimSun-ExtB Sitka Small Sitka Text Sitka Subheading Sitka Heading Sitka Display Sitka Banner Sylfaen Symbol Tahoma Times New Roman Times New Roman Baltic Times New Roman CE Times New Roman CYR Times New Roman Greek Times New Roman TUR Trebuchet MS Verdana Webdings Wingdings Yu Gothic Yu Gothic UI Yu Gothic UI Semibold Yu Gothic Light Yu Gothic UI Light Yu Gothic Medium Yu Gothic UI Semilight HoloLens MDL2 Assets Agency FB Algerian Book Antiqua Arial Narrow Arial Rounded MT Bold Baskerville Old Face Bauhaus 93 Bell MT Bernard MT Condensed Bodoni MT Bodoni MT Black Bodoni MT Condensed Bodoni MT Poster Compressed Bookman Old Style Bradley Hand ITC Britannic Bold Berlin Sans FB Berlin Sans FB Demi Broadway Brush Script MT Bookshelf Symbol 7 Californian FB Calisto MT Castellar Century Schoolbook Centaur Century Chiller Colonna MT Cooper Black Copperplate Gothic Bold Copperplate Gothic Light Curlz MT Elephant Engravers MT Eras Bold ITC Eras Demi ITC Eras Light ITC Eras Medium ITC Felix Titling Forte Franklin Gothic Book Franklin Gothic Demi Franklin Gothic Demi Cond Franklin Gothic Heavy Franklin Gothic Medium Cond Freestyle Script French Script MT Footlight MT Light Garamond Gigi Gill Sans MT Gill Sans MT Condensed Gill Sans Ultra Bold Condensed Gill Sans Ultra Bold Gloucester MT Extra Condensed Gill Sans MT Ext Condensed Bold Century Gothic Goudy Old Style Goudy Stout Harlow Solid Italic Harrington Haettenschweiler High Tower Text Imprint MT Shadow Informal Roman Blackadder ITC Edwardian Script ITC Kristen ITC Jokerman Juice ITC Kunstler Script Wide Latin Lucida Bright Lucida Calligraphy Lucida Fax Lucida Handwriting Lucida Sans Lucida Sans Typewriter Magneto Maiandra GD Matura MT Script Capitals Mistral Modern No. 20 Monotype Corsiva Niagara Engraved Niagara Solid OCR A Extended Old English Text MT Onyx MS Outlook Palace Script MT Papyrus Parchment Perpetua Perpetua Titling MT Playbill Poor Richard Pristina Rage Italic Ravie MS Reference Sans Serif MS Reference Specialty Rockwell Condensed Rockwell Rockwell Extra Bold Script MT Bold Showcard Gothic Snap ITC Stencil Tw Cen MT Tw Cen MT Condensed Tw Cen MT Condensed Extra Bold Tempus Sans ITC Viner Hand ITC Vivaldi Vladimir Script Wingdings 2 Wingdings 3 MT Extra Dubai Dubai Light Dubai Medium [ZIP] NitroLog.txt: missing NitroPluginLog.txt: missing NitroPDFCreatorLog.txt: missing LogNitroPDFDriver9Install.txt: ok NitroPDFApp.cnf: missing AddinSetupTool.txt: ok NitroMSWordAddinPro9.opt: missing NitroMSWordAddinPro9.ini: missing NitroMSExcelAddinPro9.opt: missing NitroMSExcelAddinPro9.ini: missing NitroMSPowerPointAddinPro9.opt: missing NitroMSPowerPointAddinPro9.ini: missing 00004.SPL: ok NitroIAPLog.txt: missing NitroWebPluginLog.txt: missing [Microsoft Office Add-ins] Word Add-in (COM): failed Word Add-in (Office): ok Excel Add-in (COM): failed Excel Add-in (Office): ok Powerpoint Add-in (COM): failed Powerpoint Add-in (Office): ok Outlook Add-in (COM): failed Outlook Add-in (Office): ok Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 7, 2019 Official Nitronaut Report Share Posted May 7, 2019 Hello @Matthijs Rademakers, Thanks for reaching out to us! Unfortunately Microsoft has changed the way the 'Print Spooler' works in Windows. Because of this Nitro Pro 9 cannot be supported on Windows. The PDF Creator built into Nitro Pro 9 will not work properly. Though other functions should remain usable. You have three options from here: 1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade 2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator. The Creator will remain after the trial has finished. 3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/ Please let me know how you go. Link to comment Share on other sites More sharing options...
Matthijs Rademakers Posted May 7, 2019 Author Report Share Posted May 7, 2019 Thanks Leslie, I first investigated your suggestion 1, to upgrade to Nitro Pro 12. After specifying my serial number, I get: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." 🙄 Will check on the other options. Link to comment Share on other sites More sharing options...
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