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Matthijs Rademakers

Nitro PDF printer accidentally deleted and irrepairable

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Matthijs Rademakers

Hello,

I use Nitro Pro (9.5.3.8) x64 on Windows 10. Today I accidentally deleted the Nitro PDF printer. I am not able to bring the printer back with Support Tools > PDF Creation, even though started as admin.

I have also tried repairing the Windows install in Control Panel > Add/Delete Software > [choose Nitro Pro] > Repair to no avail.

 

[PRODUCT]
Product:            Nitro Pro (9.5.3.8) x64
License Status:        **************************
Logging:        Disabled
Printer:        failed
Printer Service:        ok

[SYSTEM]
Operating System:        Windows 8 Professional 6.2  9200
Architecture:        64-bit
System Memory:        3.90 GB
Current Locale:        Nederlands (Nederland)
Current Resolution:        2560x1440
Current Colors:        32 bpp
MDAC Version:        2.32
.NET Framework:        v2.0.50727 (SP 2)
.NET Framework:        v3.0 (SP 2)
.NET Framework:        v3.5 (SP 1)
.NET Framework:        v4 (Client 4.7.03056)
.NET Framework:        v4 (Full 4.7.03056)
.NET Framework:        v4.0 (Client 4.0.0.0)
Windows Installer:        5.0.17134.706

[USERS]
User Type:        Administrator
My Documents Folder:        C:\Users\matthijs\Documents\    (writing allowed)
My Pictures Folder:        C:\Users\matthijs\Pictures\    (writing allowed)
User Temp Folder:        C:\Users\matthijs\AppData\Local\Temp\    (writing allowed)
User App Data Folder:        C:\Users\matthijs\AppData\Roaming\    (writing allowed)
Nitro Framework Data Folder:        C:\Users\matthijs\AppData\Roaming\Nitro\NitroFramework\Nitro\Pro\    (writing allowed)
Spool Folder:        C:\WINDOWS\system32\spool\PRINTERS\    (writing allowed)
Log File Path:        C:\Users\matthijs\AppData\Roaming\Nitro\Pro\9.0\NitroLog.txt
Log File Path:        C:\Users\matthijs\AppData\Roaming\Nitro\Pro\9.0\NitroPluginLog.txt
Log File Path:        C:\Users\matthijs\AppData\Roaming\Nitro\Pro\9.0\NitroPDFCreatorLog.txt

[APPLICATIONS]
Microsoft Office:        
Microsoft Office Document Imaging (Object Model):        -
Adobe Acrobat:        
Internet Explorer:        Internet Explorer (11.0.17134.1) x64
Anti-Virus:        Norton Security

[FILE ASSOCIATIONS]
.doc:        Word
.xls:        Excel
.ppt:        PowerPoint
.docx:        Word
.xlsx:        Excel
.pptx:        PowerPoint
.pub:        Publisher

[FILE LOCATIONS]
Nitro PDF Creator Data Folder:        C:\Users\matthijs\AppData\Roaming\Nitro\Pro\    (writing allowed)
Nitro PDF Creator Folder:        C:\Program Files\Nitro\Pro 9\    (writing allowed)

[PRINTERS]
Send To OneNote 2016     - local
OneNote     - local
Microsoft XPS Document Writer     - local
Microsoft Print to PDF     - local
Fax     - local
Brother HL-5250DN series     - local

[SCANNERS]
Brother ADS-2600W LAN (WIA)

[FONTS]
Number of fonts installed:        251
System
Terminal
Fixedsys
Modern
Roman
Script
Courier
MS Serif
MS Sans Serif
Small Fonts
TeamViewer12
Marlett
Arial
Arabic Transparent
Arial Baltic
Arial CE
Arial CYR
Arial Greek
Arial TUR
Arial Black
Bahnschrift Light
Bahnschrift SemiLight
Bahnschrift
Bahnschrift SemiBold
Bahnschrift Light SemiCondensed
Bahnschrift SemiLight SemiConde
Bahnschrift SemiCondensed
Bahnschrift SemiBold SemiConden
Bahnschrift Light Condensed
Bahnschrift SemiLight Condensed
Bahnschrift Condensed
Bahnschrift SemiBold Condensed
Calibri
Calibri Light
Cambria
Cambria Math
Candara
Comic Sans MS
Consolas
Constantia
Corbel
Courier New
Courier New Baltic
Courier New CE
Courier New CYR
Courier New Greek
Courier New TUR
Ebrima
Franklin Gothic Medium
Gabriola
Gadugi
Georgia
Impact
Ink Free
Javanese Text
Leelawadee UI
Leelawadee UI Semilight
Lucida Console
Lucida Sans Unicode
Malgun Gothic
Malgun Gothic Semilight
Microsoft Himalaya
Microsoft JhengHei
Microsoft JhengHei UI
Microsoft JhengHei Light
Microsoft JhengHei UI Light
Microsoft New Tai Lue
Microsoft PhagsPa
Microsoft Sans Serif
Microsoft Tai Le
Microsoft YaHei
Microsoft YaHei UI
Microsoft YaHei Light
Microsoft YaHei UI Light
Microsoft Yi Baiti
MingLiU-ExtB
PMingLiU-ExtB
MingLiU_HKSCS-ExtB
Mongolian Baiti
MS Gothic
MS UI Gothic
MS PGothic
MV Boli
Myanmar Text
Nirmala UI
Nirmala UI Semilight
Palatino Linotype
Segoe MDL2 Assets
Segoe Print
Segoe Script
Segoe UI
Segoe UI Black
Segoe UI Emoji
Segoe UI Historic
Segoe UI Light
Segoe UI Semibold
Segoe UI Semilight
Segoe UI Symbol
SimSun
NSimSun
SimSun-ExtB
Sitka Small
Sitka Text
Sitka Subheading
Sitka Heading
Sitka Display
Sitka Banner
Sylfaen
Symbol
Tahoma
Times New Roman
Times New Roman Baltic
Times New Roman CE
Times New Roman CYR
Times New Roman Greek
Times New Roman TUR
Trebuchet MS
Verdana
Webdings
Wingdings
Yu Gothic
Yu Gothic UI
Yu Gothic UI Semibold
Yu Gothic Light
Yu Gothic UI Light
Yu Gothic Medium
Yu Gothic UI Semilight
HoloLens MDL2 Assets
Agency FB
Algerian
Book Antiqua
Arial Narrow
Arial Rounded MT Bold
Baskerville Old Face
Bauhaus 93
Bell MT
Bernard MT Condensed
Bodoni MT
Bodoni MT Black
Bodoni MT Condensed
Bodoni MT Poster Compressed
Bookman Old Style
Bradley Hand ITC
Britannic Bold
Berlin Sans FB
Berlin Sans FB Demi
Broadway
Brush Script MT
Bookshelf Symbol 7
Californian FB
Calisto MT
Castellar
Century Schoolbook
Centaur
Century
Chiller
Colonna MT
Cooper Black
Copperplate Gothic Bold
Copperplate Gothic Light
Curlz MT
Elephant
Engravers MT
Eras Bold ITC
Eras Demi ITC
Eras Light ITC
Eras Medium ITC
Felix Titling
Forte
Franklin Gothic Book
Franklin Gothic Demi
Franklin Gothic Demi Cond
Franklin Gothic Heavy
Franklin Gothic Medium Cond
Freestyle Script
French Script MT
Footlight MT Light
Garamond
Gigi
Gill Sans MT
Gill Sans MT Condensed
Gill Sans Ultra Bold Condensed
Gill Sans Ultra Bold
Gloucester MT Extra Condensed
Gill Sans MT Ext Condensed Bold
Century Gothic
Goudy Old Style
Goudy Stout
Harlow Solid Italic
Harrington
Haettenschweiler
High Tower Text
Imprint MT Shadow
Informal Roman
Blackadder ITC
Edwardian Script ITC
Kristen ITC
Jokerman
Juice ITC
Kunstler Script
Wide Latin
Lucida Bright
Lucida Calligraphy
Lucida Fax
Lucida Handwriting
Lucida Sans
Lucida Sans Typewriter
Magneto
Maiandra GD
Matura MT Script Capitals
Mistral
Modern No. 20
Monotype Corsiva
Niagara Engraved
Niagara Solid
OCR A Extended
Old English Text MT
Onyx
MS Outlook
Palace Script MT
Papyrus
Parchment
Perpetua
Perpetua Titling MT
Playbill
Poor Richard
Pristina
Rage Italic
Ravie
MS Reference Sans Serif
MS Reference Specialty
Rockwell Condensed
Rockwell
Rockwell Extra Bold
Script MT Bold
Showcard Gothic
Snap ITC
Stencil
Tw Cen MT
Tw Cen MT Condensed
Tw Cen MT Condensed Extra Bold
Tempus Sans ITC
Viner Hand ITC
Vivaldi
Vladimir Script
Wingdings 2
Wingdings 3
MT Extra
Dubai
Dubai Light
Dubai Medium

[ZIP]
NitroLog.txt:        missing
NitroPluginLog.txt:        missing
NitroPDFCreatorLog.txt:        missing
LogNitroPDFDriver9Install.txt:        ok
NitroPDFApp.cnf:        missing
AddinSetupTool.txt:        ok
NitroMSWordAddinPro9.opt:        missing
NitroMSWordAddinPro9.ini:        missing
NitroMSExcelAddinPro9.opt:        missing
NitroMSExcelAddinPro9.ini:        missing
NitroMSPowerPointAddinPro9.opt:        missing
NitroMSPowerPointAddinPro9.ini:        missing
00004.SPL:        ok
NitroIAPLog.txt:        missing
NitroWebPluginLog.txt:        missing

[Microsoft Office Add-ins]
Word Add-in (COM):        failed
Word Add-in (Office):        ok
Excel Add-in (COM):        failed
Excel Add-in (Office):        ok
Powerpoint Add-in (COM):        failed
Powerpoint Add-in (Office):        ok
Outlook Add-in (COM):        failed
Outlook Add-in (Office):        ok

 

 

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Leslie V.

Hello @Matthijs Rademakers,

Thanks for reaching out to us!

Unfortunately Microsoft has changed the way the 'Print Spooler' works in Windows.
Because of this Nitro Pro 9 cannot be supported on Windows.

The PDF Creator built into Nitro Pro 9 will not work properly.
Though other functions should remain usable.

You have three options from here:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade

2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished.

3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/

Please let me know how you go.

 

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Matthijs Rademakers

Thanks Leslie,

I first investigated your suggestion 1, to upgrade to Nitro Pro 12. After specifying my serial number, I get: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." 🙄

Will check on the other options.

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