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update for version 12 fails


gb114
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upgrading from version 12.6.1.298 to april update version 12.12.1.522 and the install program startsd, downloads 100% the files and then fails with error Nitro pro Setup has failed.  No error code or indication why?   Can you help find a solution to update the program.

Thanks

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  • Official Nitronaut
Allain Umailin

Hello @gb114,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 12.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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