Jump to content

Activation on new computer.


Recommended Posts


I recently had to reset my Microsoft Surface Book to send it in for repairs. Resetting it has wiped all programs off the laptop that I loaded onto it. However, I didn't formally deactivate my Nitro Pro on that laptop before wiping it off. I would like to download and activate my Nitro Pro purchase on this new HP Probook I have purchased, but when I downloaded the Nitro Pro software and tried to activate it with my original serial number it says i need to deactivate it first - I assume this means from my Surface Book. Obviously I cannot do this since the laptop has been wiped clean and sent off for repairs. Please can you advise on how to proceed with activating my original purchase on this new HP laptop of mine.



Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @tverco@gmail.com Tony,

Thanks for posting on our Community Forums!

I've made some changes on my end. Please try to reactivate using the same serial number and let me know how it goes.


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.