Re-activation on new computer

[bk4fp 0]

Hello,

One of our users has a license for Nitro Pro 10.  Her computer crashed and was replaced with a new computer.  When trying to activate Nitro Pro 10 on this computer, it says there are no available activations.  I have used the License Deactivation Portal to no avail, even though it says there are:  0 in use, 2 available.  Can you please allow reactivation on this computer?

[AllainU 0]

Hello @bk4fp,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of her Nitro Pro 10.

Thank you very much in advance and I am looking forward to hearing back from you. 

[bk4fp 0]

Hi Allain, I have send you a direct mail/message with the serial and detail.

[AllainU 0]

Hello @bk4fp,

Thanks for providing the serial number via private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!