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kpairswift

Fonts not showing in Nitro v11 & v12

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kpairswift

Hello

On a couple of our laptops which have either Nitro 11 or 12 installed, when the users create a new pdf document our corporate font is not listed, specifically Gotham fonts. We have installed the font via Control Panel -> Fonts.

 

Has anyone experienced this?

 

Regard

 

KP

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AllainU

Hello @kpairswift,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-Nitro Pro builds (format is 1X.X.X.X, e.g. 12.0.0.112 and 11.0.7.411) your users are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to their Control Panel > Programs and Features.
-Does this happen with every file with Gotham fonts? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Copies of your corporate Gotham fonts.

Thank you very much in advance and I am looking forward to hearing back from you. 

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S.Smith

Hello I seem to be having the same issue as this, can anyone share a solution?

Thanks!

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AllainU

Hello @S.Smith,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the same information I asked above?

Thank you very much in advance and I am looking forward to hearing back from you. 

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