Reset my Serial number to upgrade to Version 12

[Liz Mack 0]

The upgrade sale was inadvertently stopped before completing.   Please help re-set my serial number

 

[AllainU 0]

Hello @Liz Mack,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you.

[Liz Mack 0]

23460x-xxxxxx-xxxxxx

Edited May 14, 2019 by AllainU

[AllainU 0]

Hello @Liz Mack,

Thanks for sending your Nitro Pro 11's serial number.

Upon checking our records, found out that this is already deactivated on our end as it went to a version upgrade Nitro Pro 12.

When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version.

I highly recommend that you install and activate your Nitro Pro 12 to replace your Nitro Pro 11.

Thanks for choosing Nitro and I hope this helps!