Liz Mack Posted May 14, 2019 Report Share Posted May 14, 2019 The upgrade sale was inadvertently stopped before completing. Please help re-set my serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 14, 2019 Official Nitronaut Report Share Posted May 14, 2019 Hello @Liz Mack, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Liz Mack Posted May 14, 2019 Author Report Share Posted May 14, 2019 (edited) 23460x-xxxxxx-xxxxxx Edited May 14, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 14, 2019 Official Nitronaut Report Share Posted May 14, 2019 Hello @Liz Mack, Thanks for sending your Nitro Pro 11's serial number. Upon checking our records, found out that this is already deactivated on our end as it went to a version upgrade Nitro Pro 12. When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version. I highly recommend that you install and activate your Nitro Pro 12 to replace your Nitro Pro 11. Thanks for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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