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Jim3437

Can't find printer driver

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Jim3437

I recently had an issue with my Nitro 7.  While printing, I got an error message of "occurrence of user-interacted or failed conversion".  I was persuaded that uninstalling and re-installing my Nitro 7 would fix this problem.  I did that and after the re-installation, I could not longer find Nitro as a printer.  Pushing on Support Tools did not do anything - no dialog box opened up.  Is there a quick fix here - thank you!

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Steven Zakulec

I'm not sure there is a quick fix.

Judging by this: https://community.gonitro.com/topic/5356-cannot-combine-files-nitro-pro-9/

there's a change in recent versions of Windows that cause problems with older versions of the Nitro PDF printer.

You could try making sure you're on the last version of Nitro 7, which is available from this page: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001632

 

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