ContrJua Posted May 15, 2019 Report Share Posted May 15, 2019 I have a problem to activate my Nitro Pro on a new computer, I finded and desactivated the licence from nitro protal, but when tryed to activate is displyed a message with -23:Error - License number already used. could you help me please? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 15, 2019 Official Nitronaut Report Share Posted May 15, 2019 Hello @ContrJua, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
ShawnChan Posted May 16, 2019 Report Share Posted May 16, 2019 Hi i am also having the same issue. The license were already there when i install nitro pro 11. i try to remove it but not able to. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 16, 2019 Official Nitronaut Report Share Posted May 16, 2019 Hello @ShawnChan, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11. I need to know the exact key because upon checking our records, I can see your account has multiple licenses with different serial numbers. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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