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ContrJua

deactivate/ activate serial number

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ContrJua

I have a problem to activate my Nitro Pro on a new computer, I finded and desactivated the licence from nitro protal, but when tryed to activate is displyed a message with -23:Error - License number already used. could you help me please?

 

Thank you

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AllainU

Hello @ContrJua,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you. 

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ShawnChan

Hi i am also having the same issue. The license were already there when i install nitro pro 11. i try to remove it but not able to. Thanks.

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AllainU

Hello @ShawnChan,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11.

I need to know the exact key because upon checking our records, I can see your account has multiple licenses with different serial numbers.

Thank you very much in advance and I am looking forward to hearing back from you. 

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