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Trent

Nitro keeps reverting to trial mode

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Trent

A couple months ago a user contacted me stating that their Nitro fell back into trial mode.  I deactivated license and reactivated the software.  I've since had to do this 4 times in the last month.  What keeps breaking that this particular license keeps failing.  I have 4 other copies that have had no issues.  Only on this one particular pc.  Any help would be appreciated.

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AllainU

Hello @Trent,

Thank you for reaching out to us through our Community Forums!

Does the affected machine just installed Windows Updates prior to Nitro Pro reverting to Trial mode?

How about the other machines that are not having this issue?

Could you please send me a private message and provide the affected Nitro Pro serial number?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Kevin Lane

I have the same issue, I did a WIN 10 update and now I am in trial mode all of a sudden only 12 days left …..help!

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Kevin Lane

Actually not a newbie, have been using Nitro for 5 years. I am your best sales man its great

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AllainU

Hello @Kevin Lane,

Thank you for reaching out to us through our Community Forums!

To further assist you, have you tried reactivating your Nitro Pro by going to Help tab > About Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

 

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Trent
18 hours ago, AllainU said:

Hello @Trent,

Thank you for reaching out to us through our Community Forums!

Does the affected machine just installed Windows Updates prior to Nitro Pro reverting to Trial mode?

How about the other machines that are not having this issue?

Could you please send me a private message and provide the affected Nitro Pro serial number?

Thank you very much in advance and I am looking forward to hearing back from you. 

The PC in question had an update hanging.  I got it installed and rebooted, I'll know in a day or 2 if that was the cause of the issue.  Thanks

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