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Alejandro Orozco

Reset licences

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Alejandro Orozco

I have several licenses purchased, I need to reset them to use them on new computers, how do I do that?

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Leslie V.

Hello Ken,

Thanks for posting in our forums!

For concerns regarding your purchased license, you can log a ticket using the following link. I went ahead and opened this support ticket on your behalf so we can assist and contact you directly.

Cheers!

 

 

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Olaf

The support ticket link seems to be broken since weeks. When trying to upload the request to reset a license, it gets into an endless loop, doing nothing ...

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Laura L.

@Olaf Thanks for reporting this. I've started working on reviewing the issue with the ticket submissions. Could you tell me a) what web browser you are using and b) if you received any error message when trying to log a ticket? Thank you!

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