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Upgraded License Not Upgrade

Brandon V

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We upgraded all of our licenses from Nitro 11 to Nitro 12 back in January. One of these licenses was not in use and upon activating this week it has not been upgraded. We have the receipts to show that we did indeed upgrade the license.



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  • Official Nitronaut
Allain Umailin

Hello @Brandon V,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide a copy of the receipt when when upgraded from v11 to v12?

Thank you very much in advance and I am looking forward to hearing back from you. 

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