A. Adams 0 Report post Posted May 17, 2019 We recently updated to OS Windows 10 and Office 365. The tab to convert an e-mail to a pdf is no longer showing in Outlook. There is no Nitro Pro add-in showing when checking the add-ins available for Outlook. I use this a lot. Help would be appreciated! Share this post Link to post Share on other sites
Steven Zakulec 60 Report post Posted May 20, 2019 Here's the knowledgebase articles that should help you here: Re-installing Nitro addons:http://kb.gonitro.com/knowledgebase#/search/office addin/000002195 Forcing Nitro addons to be enabled:http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000002273 Hopefully this helps out! Share this post Link to post Share on other sites
A. Adams 0 Report post Posted May 22, 2019 Thank you! These articles are written for Pro 12. Is it the same for Pro 11? I don't have the Support Tools as an option under the Help tab. I found NitroPDFSupportTools.exe in my Program files, but before I go through the pain and justification of requesting the program be run, I just want to be sure the fix will work for Pro 11. Share this post Link to post Share on other sites
Steven Zakulec 60 Report post Posted May 22, 2019 Yes- the process should be the same for Nitro 11. You might be able to try something else first: In Outlook, click on File, then go down to Manage COM Add-ins. Click on that, and hopefully you see Nitro Pro in the list. If you do, you can click on "Options", and there's a box that lets you always enable the add-in. Click that, and hit apply. Hopefully you then have the Nitro Pro toolbar back- you may need to close & re-open Outlook first. If you don't see Nitro Pro in the Manage COM Add-ins box, you'll need to have the NitroPDFSupportTools.exe run. Share this post Link to post Share on other sites
