Nitro Pro tab missing from Outlook

[A. Adams 0]

We recently updated to OS Windows 10 and Office 365.  The tab to convert an e-mail to a pdf is no longer showing in Outlook.  There is no Nitro Pro add-in showing when checking the add-ins available for Outlook.  I use this a lot.  Help would be appreciated!

[Steven Zakulec 60]

Here's the knowledgebase articles that should help you here:

Re-installing Nitro addons:
http://kb.gonitro.com/knowledgebase#/search/office addin/000002195

Forcing Nitro addons to be enabled:
http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000002273

Hopefully this helps out!

[A. Adams 0]

Thank you! These articles are written for Pro 12.  Is it the same for Pro 11?  I don't have the Support Tools as an option under the Help tab.  I found NitroPDFSupportTools.exe in my Program files, but before I go through the pain and justification of requesting the program be run, I just want to be sure the fix will work for Pro 11.

[Steven Zakulec 60]

Yes- the process should be the same for Nitro 11.

You might be able to try something else first:

In Outlook, click on File, then go down to Manage COM Add-ins.

Click on that, and hopefully you see Nitro Pro in the list.

If you do, you can click on "Options", and there's a box that lets you always enable the add-in. Click that, and hit apply.

Hopefully you then have the Nitro Pro toolbar back- you may need to close & re-open Outlook first.

If you don't see Nitro Pro in the Manage COM Add-ins box, you'll need to have the NitroPDFSupportTools.exe run.