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Martin_YUL

Upgrade page not recognizing serial number

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Martin_YUL

Hello, I was checking on the price for an upgrade but the upgrade page would not recognize my serial number. I would like to upgrade from v10 to v12.

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AllainU

Hello @Martin_YUL,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you would like to upgrade?

This matters because our we need to check if you are a Business, Enterprise or an Online customer.

Thank you very much in advance and I am looking forward to hearing back from you. 

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