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Software Hang Problem

Syed Sajjad Haider


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  • Official Nitronaut
Reymund Oyong

Hi @Syed Sajjad Haider,

Thank you for reaching out to us through our Community Forums!

Please provide details to the following so we can further troubleshoot the issue:

• What version/build of Nitro Pro are you currently using (found under, "Help > About Nitro" ex: 12.x.x.x)
• Please send us a copy of the file, through private message, that causes the Nitro Pro to hang so we can take a look. 
• Do you know how the PDF document is created?
• Are there any pattern on your workflow that causes the application to hang? Or, the issue starts right after your open the file?

I look forward to hearing back from you.

Kind regards, 

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