Where did my account go?

[Shaf C 0]

Ok I'm sure I missed some big announcement or transition for Nitro Cloud but I signed up for the service in 2016 when digital signings were free. I had a few very important documents go out for signature that were stored in my account... I now need to access those files urgently and when I came back to Nitro to get them from my account, the service plan has changed and I can't login to the previous account because it won't recognize my email so it seems my original account may not even exist any longer.. The links that were sent to me to download the signed docs when I first used the service are no longer active and I'm hitting the wall every way I go about it.

Is there any possible way to access my old account or retrieve those signed docs in any way? Can someone please advise where my old account went? Any help would be greatly appreciated. Thank you!

[AllainU 0]

Hello @Shaf C,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, did you use the same email address to register in our Community Forums for your Nitro Cloud?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Shaf C 0]

Hi @AllainU

Yes, I registered with the same email address.

[AllainU 0]

Hello @Shaf C,

Thank you for this information.

Upon checking our records, I can still see your Nitro Cloud using the same email address so please try logging in by accessing https://cloud.gonitro.com

If your email address is not being recognized, could you please provide a screenshot of the error message you are receiving?

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited May 23, 2019 by AllainU

[Shaf C 0]

@AllainU I don't know what link I was trying to access from initially but I was able to retrieve my documents, THANK YOU SO MUCH!