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-23 Error Again


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I have come across this -23 error again when activating Nitro Pro 11 for a client's system. I previously sent in a support ticket a few months ago and the agent did something with the serial number on the back-end and fixed the issue. I am hoping the same can be done again as I encountered this error again on a system.

A brief summary of the issue: I work for my company's IT department and we have a license for Nitro Pro 11 Enterprise Desktop Edition for our users. I came across this -23 error again on a specific system and that when I go to enter the serial key to activate Nitro Pro 11 on the client's system, it is giving me error -23 saying that the maximum limit has been reached and to deactivate the license from another system using the same serial number, and I know that we haven't reached the maximum limit.

Please help as it is urgent for the client to have access to Nitro Pro.

Thank you.

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  • Official Nitronaut
Allain Umailin

Hello @Nadim,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, we created a support ticket on your behalf and a colleague of mine already sent you an email message.

For better case handling, kindly respond through the support case.


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