Nadim 0 Report post Posted May 20, 2019 Hello, I have come across this -23 error again when activating Nitro Pro 11 for a client's system. I previously sent in a support ticket a few months ago and the agent did something with the serial number on the back-end and fixed the issue. I am hoping the same can be done again as I encountered this error again on a system. A brief summary of the issue: I work for my company's IT department and we have a license for Nitro Pro 11 Enterprise Desktop Edition for our users. I came across this -23 error again on a specific system and that when I go to enter the serial key to activate Nitro Pro 11 on the client's system, it is giving me error -23 saying that the maximum limit has been reached and to deactivate the license from another system using the same serial number, and I know that we haven't reached the maximum limit. Please help as it is urgent for the client to have access to Nitro Pro. Thank you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 21, 2019 Hello @Nadim, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, we created a support ticket on your behalf and a colleague of mine already sent you an email message. For better case handling, kindly respond through the support case. Cheers! Quote Share this post Link to post Share on other sites
