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Setup Install Failure


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I tried to follow the instructions previously given to another user with same problem but I apologize as I do not know what I am missing.

Setup Wizard fails...…..I was able to plug in my serial number...Deactivation was successful but when trying to install from link provided to other user same failure.

I just purchased a new computer and only have Nitro 11 on my laptop and tablet.  No problem if I need to delete one for my new computer.  Thank you much for 

your help as I tried but just couldn't get it....I have my receipts and info from purchase

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  • Official Nitronaut

Hello @DLP,

Thanks for reaching out to us!

Please try the solution here: 

I hope that helps!


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Thank you Leslie but these are the instruction I already followed.  Just to be sure I clicked on the

64 bit download and proceeded again….same problem…..premature setup has stopped..

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