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riccol

Printing to paper errors

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riccol

When I print a pdf document to paper, some areas on some pages are infilled with colour. This is not right, and is not shown on the pdf image.

This needs to be sorted, or I cannot buy Nitro.

Any ideas?

Cheers

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AllainU

Hello @riccol,

Thank you for reaching out to us through our Community Forums!

For me to better assist you on troubleshooting this issue, could you please provide me with the following information?:

-A screenshot that shows the issue after printing to paper.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Does your printer has the latest software / driver installed? What is the make / model of your printer?

Thank you very much in advance and I am looking forward to hearing back from you.

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