Al-jouf Kindong Posted May 21, 2019 Report Share Posted May 21, 2019 Hi All We are trying to install Nitro pro 9 and 10 another laptop with new users but it keeps telling "Nitro Pro 10 Setup Wizard ended prematurely" because of an error. hope you can help us. thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 21, 2019 Official Nitronaut Report Share Posted May 21, 2019 Hello @Al-jouf Kindong, Thank you for reaching out to us through our Community Forums! Are you installing your Nitro Pro 9 and 10 on new machines with Windows 10 operating systems? If yes, does it have the hidden WindowsApps folder inside C:\Program Files directory? Also, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy And please take note that both products are not designed to work with Windows 10 systems as per their Release Notes below: http://install.nitropdf.com/pro10/en/nitro-pro-10.pdfhttp://install.nitropdf.com/pro9/en/nitro-pro-9.pdf If you prefer staying in these versions, please refer to this article: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000003265 Thanks for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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