Nick X Posted May 26, 2019 Report Share Posted May 26, 2019 Hi, I'm just reporting a problem that I'm using with Nitro. I am having difficulties combining multiple Word files to PDF. Upon trying to perform this task, the progress bar just freezes at about 20% and the process just becomes stuck there without progressing further. I have tested this with multiple Word documents at multiple different folder locations but the results are the same. I have even created test documents containing 1 or 2 words in the Word document to combine but the results are the same. I am using the latest version of Nitro and combining multiple Word documents to PDF has never worked for me. Does anyone else have this problem? However, I can combine multiple PDF files to PDF without a problem but just not Word files. I have also used the Nitro uninstaller tool from this link: https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstall.nitropdf.com%2Fprofessional_12110509%2Finstall-cleanup%2Finstall-cleanup.zip&data=02%7C01%7Cnxie%40ct.com.au%7C6b99c62a55954f1aa70c08d6d49611c4%7Cfb10aef933c54fbd9dfb58640fe04367%7C0%7C0%7C636930138355053935&sdata=shB5oI6Cb8JzIL2KY8YxJLA1FSZehgxgjwHPAqXDZs8%3D&reserved=0 I then reinstalled the latest version of Nitro from the link below: https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gonitro.com%2Fenterprise-installers%2Fv12%2Fenterprise%2Fmsi%2Fdownload&data=02%7C01%7Cnxie%40ct.com.au%7C6b99c62a55954f1aa70c08d6d49611c4%7Cfb10aef933c54fbd9dfb58640fe04367%7C0%7C0%7C636930138355053935&sdata=t98asvk%2Fk%2B883pqLFlpTvwRQM4YKfV6M148q73ndXDE%3D&reserved=0 The results after installing this are exactly the same. Has anyone else had this problem and what did they do fix this? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 27, 2019 Official Nitronaut Report Share Posted May 27, 2019 Hello @Nick X, Thanks for reaching out to us through our Forums! I have been sending responses to your email via our ticketing system but it looks like the messages are not going through. I'll send you a direct message now. Cheers! Link to comment Share on other sites More sharing options...
ToddMoore Posted June 7, 2019 Report Share Posted June 7, 2019 I would like to know if there is a resolution to this as one of my users is having the exact same issue. Link to comment Share on other sites More sharing options...
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