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Nick X

Unable to combine multiple word documents to PDF

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Nick X

Hi, I'm just reporting a problem that I'm using with Nitro. I am having difficulties combining multiple Word files to PDF. Upon trying to perform this task, the progress bar just freezes at about 20% and the process just becomes stuck there without progressing further. I have tested this with multiple Word documents at multiple different folder locations but the results are the same. I have even created test documents containing 1 or 2 words in the Word document to combine but the results are the same. I am using the latest version of Nitro and combining multiple Word documents to PDF has never worked for me. Does anyone else have this problem? However, I can combine multiple PDF files to PDF without a problem but just not Word files.


I have also used the Nitro uninstaller tool from this link: https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstall.nitropdf.com%2Fprofessional_12110509%2Finstall-cleanup%2Finstall-cleanup.zip&data=02%7C01%7Cnxie%40ct.com.au%7C6b99c62a55954f1aa70c08d6d49611c4%7Cfb10aef933c54fbd9dfb58640fe04367%7C0%7C0%7C636930138355053935&sdata=shB5oI6Cb8JzIL2KY8YxJLA1FSZehgxgjwHPAqXDZs8%3D&reserved=0


I then reinstalled the latest version of Nitro from the link below: https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gonitro.com%2Fenterprise-installers%2Fv12%2Fenterprise%2Fmsi%2Fdownload&data=02%7C01%7Cnxie%40ct.com.au%7C6b99c62a55954f1aa70c08d6d49611c4%7Cfb10aef933c54fbd9dfb58640fe04367%7C0%7C0%7C636930138355053935&sdata=t98asvk%2Fk%2B883pqLFlpTvwRQM4YKfV6M148q73ndXDE%3D&reserved=0


The results after installing this are exactly the same. Has anyone else had this problem and what did they do fix this?



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Leslie V.

Hello @Nick X,

Thanks for reaching out to us through our Forums!

I have been sending responses to your email via our ticketing system but it looks like the messages are not going through.

I'll send you a direct message now.


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I would like to know if there is a resolution to this as one of my users is having the exact same issue.

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