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Mally MAl
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Hello..

 

My sister is having an issue being able to use her trial. She can't even create a login to contact support. Any suggestions? She has used the "forgot password" option alrady and received no email. She did mention having an email about her trial having a few days left but she has never been able to actually use it. 

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Allain Umailin

Hello @Mally MAl,

Thank you for reaching out to us through our Community Forums!

Could you please assist your sister to reactivate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering the serial number? How did it go?

If she is unable to activate, kindly send me a private message and provide the serial number so I can check our records.

With regard to forgetting the password, I believe you are referring to Nitro Cloud. Please note activating Nitro Pro application does not need logging in to Nitro Cloud.

Thank you very much in advance and I am looking forward to hearing back from you. 

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