Mally MAl Posted May 27, 2019 Report Share Posted May 27, 2019 Hello.. My sister is having an issue being able to use her trial. She can't even create a login to contact support. Any suggestions? She has used the "forgot password" option alrady and received no email. She did mention having an email about her trial having a few days left but she has never been able to actually use it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2019 Official Nitronaut Report Share Posted May 27, 2019 Hello @Mally MAl, Thank you for reaching out to us through our Community Forums! Could you please assist your sister to reactivate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering the serial number? How did it go? If she is unable to activate, kindly send me a private message and provide the serial number so I can check our records. With regard to forgetting the password, I believe you are referring to Nitro Cloud. Please note activating Nitro Pro application does not need logging in to Nitro Cloud. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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