Geoff Wright Posted May 27, 2019 Report Share Posted May 27, 2019 I reinstalled Windows and Nitro on a laptop after it crashed and now Nitro won't activate. The Activation Portal still says I have 2 more activations. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2019 Official Nitronaut Report Share Posted May 27, 2019 Hello @Geoff, Thank you for reaching out to us through our Community Forums! I just made adjustments on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Louis Lee Posted May 28, 2019 Report Share Posted May 28, 2019 Hi Members, Need some help here. I installed the Free Version of Nitro Pro Version 12 and after the trial period, I managed to uninstall it. My company has brought spare Nitro Version 11. I have deactivated it and ready to activate. However, I simply cannot download Nitro Pro Version 11. It keep saying failure to install. What should I do? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 28, 2019 Official Nitronaut Report Share Posted May 28, 2019 Hello @Louis Lee, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 30, 2019 Official Nitronaut Report Share Posted May 30, 2019 Hello @Louis Lee, Thanks for providing your Nitro Pro 11 serial number. Upon checking it on our end, I can see you deactivate one machine today. Could you please try re-activating on the affected machine? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Louis Lee Posted May 31, 2019 Report Share Posted May 31, 2019 Hi Sir, My Boss is travelling for the next 2 weeks and the machine with Nitro pro Version 11 is sitting at his desktop at home. Anyway we can do this without his machine? Thanks. With regards, Louis Lee Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 31, 2019 Official Nitronaut Report Share Posted May 31, 2019 Hello @Louis Lee, Thanks for providing this information. To be able to re-activate the program, you must have access to the machine. Since your boss is away for 2-weeks, we will have to wait for his/her return. Thanks for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Louis Lee Posted June 3, 2019 Report Share Posted June 3, 2019 Hi AllainU, I manged to re-install Nitro Pro version 11 on one of the old PC (Not my boss PC). I believe now it shows one license is activated. What should I do next? With regards, Louis Lee Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 3, 2019 Official Nitronaut Report Share Posted June 3, 2019 Hello @Louis Lee, Thanks for your response and for providing this information. If you are able to activate Nitro Pro 11 on a different machine, we still need to wait for your boss to come back so that you can activate the program on his/her machine. Thanks for choosing Nitro and please do not hesitate to reach out again if you have further questions. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now