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Nitro Pro won't activate again on Laptop


Geoff
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I reinstalled Windows and Nitro on a laptop after it crashed and now Nitro won't activate. The Activation Portal still says I have 2 more activations.

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Allain Umailin

Hello @Geoff,

Thank you for reaching out to us through our Community Forums!

I just made adjustments on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Hi Members,

Need some help here. I installed the Free Version of Nitro Pro Version 12 and after the trial period, I managed to uninstall it.

My company has  brought spare Nitro Version 11. I have deactivated it and ready to activate. However, I simply cannot download Nitro Pro Version 11. It keep saying failure to install. What should I do? 

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Allain Umailin

Hello @Louis Lee,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Louis Lee,

Thanks for providing your Nitro Pro 11 serial number.

Upon checking it on our end, I can see you deactivate one machine today.

Could you please try re-activating on the affected machine?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Hi Sir,

My Boss is travelling for the next 2 weeks and the machine with Nitro pro Version 11 is sitting at his desktop at home. Anyway we can do this without his machine?

Thanks.

With regards,

Louis Lee

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Allain Umailin

Hello @Louis Lee,

Thanks for providing this information.

To be able to re-activate the program, you must have access to the machine.

Since your boss is away for 2-weeks, we will have to wait for his/her return.

Thanks for choosing Nitro and I hope this helps!

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Hi AllainU,

I manged to re-install Nitro Pro version 11 on one of the old PC (Not my boss PC).

I believe now it shows one license is activated. What should I do next?

With regards,

Louis Lee

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Allain Umailin

Hello @Louis Lee,

Thanks for your response and for providing this information.

If you are able to activate Nitro Pro 11 on a different machine, we still need to wait for your boss to come back so that you can activate the program on his/her machine.

Thanks for choosing Nitro and please do not hesitate to reach out again if you have further questions.

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