GGG 1 Report post Posted May 31, 2019 Hello all, I have an odd problem which will not go away. Nitro Pro is my default PDF viewer. When I double-click on a PDF the NitroPro splash screen appears, in the taskbar the program appears to be open, but I can see it nowhere. When I Alt + TAB the preview of NitroPro is simply a blank box that appears to be the same size of the splash screen. When I open the program directly from the start menu, it does the same thing. Program opens but nothing happens. I have Windows 10 Professional and Nitro Pro version 12.6.1.298 with a Surface Book 2. I have already "repaired" the program via the Apps sub-menu in Windows Settings and still nothing. I'd like to resolve this as soon as possible. Best, GGG 1 Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted May 31, 2019 Hello @GGG, Thank you for reaching out to us through our Community Forums! Please try to Hold “Shift” and right-click on the Nitro in the taskbar, then choose Move. Use the arrow keys to move Nitro back into view. I hope that helps! Quote Share this post Link to post Share on other sites
Sherry H 0 Report post Posted June 6, 2019 On 5/31/2019 at 8:09 AM, GGG said: Hello all, I have an odd problem which will not go away. Nitro Pro is my default PDF viewer. When I double-click on a PDF the NitroPro splash screen appears, in the taskbar the program appears to be open, but I can see it nowhere. When I Alt + TAB the preview of NitroPro is simply a blank box that appears to be the same size of the splash screen. When I open the program directly from the start menu, it does the same thing. Program opens but nothing happens. I have Windows 10 Professional and Nitro Pro version 12.6.1.298 with a Surface Book 2. I have already "repaired" the program via the Apps sub-menu in Windows Settings and still nothing. I'd like to resolve this as soon as possible. Best, GGG Hi Support, I have been experiencing similar problems over the past few months. Frequently my NitroPro will not open at all. I try to open a pdf document, I trying going to the installed source of the Nitro Pro. Does not matter how many times I try to click on it, the searching wheel turns a couple of times then stop and nothing opens. I have to restart my computer in order to get this to work. It is not that I have a bunch of programs open, this might be the first thing I try to open and it still will not start. Help Sherry Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 6, 2019 Hello Sherry, Can you please forward a sample file you are trying to open that leads to the issue so we can test it on our end? Also, please let us know what exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) Cheers! Quote Share this post Link to post Share on other sites
Rainer 0 Report post Posted June 21, 2019 On 5/31/2019 at 2:09 PM, GGG said: Hello all, I have an odd problem which will not go away. Nitro Pro is my default PDF viewer. When I double-click on a PDF the NitroPro splash screen appears, in the taskbar the program appears to be open, but I can see it nowhere. When I Alt + TAB the preview of NitroPro is simply a blank box that appears to be the same size of the splash screen. When I open the program directly from the start menu, it does the same thing. Program opens but nothing happens. I have Windows 10 Professional and Nitro Pro version 12.6.1.298 with a Surface Book 2. I have already "repaired" the program via the Apps sub-menu in Windows Settings and still nothing. I'd like to resolve this as soon as possible. Best,GGG Hello Leslie, I had the same problem that Nitro Pro 11 opened, but was not to be seen. I tried what you suggested, move the window, and it appeared! Great. But the next time when I open Nitro, the same happens! I shut down the PC (Microsoft Surface) with Nitro open, but the next time the same result. Do you have an idea? Regards Rainer Quote Share this post Link to post Share on other sites
Stephen Bouton 0 Report post Posted November 11, 2020 Worked like a charm - thanks Quote Share this post Link to post Share on other sites
