Avnish Gupta Posted June 1, 2019 Report Share Posted June 1, 2019 (edited) Dear support, I have purchase Nitro PDF Professional 5 users with OCR from cleverbridge.net, reference number 17xxxxxx, My issue is that I have not done download the setup file & not use this software since 2-3 year but I checked activation with license code from your portal I have seen 4 license activate and 1 for free. I want to deactivate all licenses and share me link for download the setup file and what is the processor to Reactivate software. My license code is: 234600-xxxxxx-xxxxxx My email- avnish.xxxxx@ferroviaxxxxxxxxx.com Using purchasing email- sidharth.xxxxxxxxx@xxxxxxforge.com Edited June 3, 2019 by AllainU Hide sensitive information Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 3, 2019 Official Nitronaut Report Share Posted June 3, 2019 Hello @Avnish Gupta, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, I made adjustments on your Nitro Pro 6 license by releasing previous activations. To reinstall on new machines, kindly visit this page to download the installers: kb.gonitro.com/knowledgebase#/search/sunset/000001632 Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal https://www.gonitro.com/pro/upgrade and enter your Nitro Pro 6 serial number. I hope this helps. I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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