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we need to link for download setup file


Avnish Gupta
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Avnish Gupta

Dear support,

I have purchase Nitro PDF Professional 5 users with OCR  from cleverbridge.net, reference number 17xxxxxx,

My issue is that I have not done download the setup file & not use this software since 2-3 year but I checked activation with license code from your portal I have seen 4 license activate and 1 for free.

I want to deactivate all licenses and share me link for download the setup file and what is the processor to Reactivate software.

My license code is: 234600-xxxxxx-xxxxxx

My email-  avnish.xxxxx@ferroviaxxxxxxxxx.com

Using purchasing email- sidharth.xxxxxxxxx@xxxxxxforge.com

 

Edited by AllainU
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Allain Umailin

Hello @Avnish Gupta,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, I made adjustments on your Nitro Pro 6 license by releasing previous activations.

To reinstall on new machines, kindly visit this page to download the installers: kb.gonitro.com/knowledgebase#/search/sunset/000001632

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal

https://www.gonitro.com/pro/upgrade and enter your Nitro Pro 6 serial number.

I hope this helps. I am looking forward to hearing back from you.

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