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Unable to upgrade from 10 to 12


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The whole thing is a bit annoying.  I have bought around a half dozen versions of Nitro.  While on 10 I should have received a free upgrade to 11.   I tried numerous times and then gave up.  I was also told to try in a week or two at that time. It never worked.   I just realized we are now on version 12.  So I paid for a free upgrade I never received and now  the page says it cannot find my 10 license for even a discount.  Even without anymore VIP access the way to contact support should still be via email or on a more structured support page.   Maybe we should not receive immediate attention but we are still customers.   Like the product but not so much the way business is handled.  Thank you

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  • Official Nitronaut
Allain Umailin

Hello @penultimateName,

Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience.

In order for me to further assist you with your concern, could you please send me a private message and provide your Nitro Pro serial numbers?

We need this information so that we could check the status of each licenses.

Thank you very much in advance and I am looking forward to hearing back from you. 

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