savinnv@yandex.ru Posted June 4, 2019 Report Share Posted June 4, 2019 Good Morning. I'm need transfer licenses between employees. We have already purchased a license for an employee that no longer works for us and would like to transfer her license to another employee, if possible. I've already gone through the online customer support site, but only get emails about making bulk purchases that don't address the questions I have submitted. I have serial number, but we lost account to access to site. Could we restore account to cabinet and how to we could transfer to user. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 4, 2019 Official Nitronaut Report Share Posted June 4, 2019 Hello, Thank you for posting on our Community Forums! Can you please send me the serial number via direct message so I can check? Link to comment Share on other sites More sharing options...
Nikolay Posted June 5, 2019 Report Share Posted June 5, 2019 (edited) Hi, the serial number is 234600-xxxxxx-xxxxxx Edited June 5, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 10, 2019 Official Nitronaut Report Share Posted June 10, 2019 Hello Nikolay, I released a license so you can reuse. I hope that helps! Link to comment Share on other sites More sharing options...
Richard Coates Posted October 25, 2023 Report Share Posted October 25, 2023 (edited) Hello, i have exactly the same issue! My serial number is. *** could you help ? Edited November 9, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 9, 2023 Official Nitronaut Report Share Posted November 9, 2023 On 10/25/2023 at 4:16 PM, Richard Coates said: Hello, i have exactly the same issue! My serial number is. *** could you help ? Hello @Richard Coates Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Bhavisha Narotam Posted November 10, 2023 Report Share Posted November 10, 2023 Hello I am struggling to re-activate a serial number. A colleague left I want to transfer the license to another desktop. I keep on getting a message saying "The serial number entered does not exist" I have checked that the serial number is active on your support page. Can I please get assistance on this matter? Regards Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 7, 2023 Official Nitronaut Report Share Posted December 7, 2023 Hello @Bhavisha Narotam Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Victor Tapia Posted December 9, 2023 Report Share Posted December 9, 2023 Hi Leslie, 6 hours ago I sent you a direct message with all the information for reactivating my license. No response yet. Link to comment Share on other sites More sharing options...
M A Posted December 11, 2023 Report Share Posted December 11, 2023 Hello, we are having the same issue. I sent you a direct message with our license number. Can you please assist? Thank you! Link to comment Share on other sites More sharing options...
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