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Update problem


guhumueller
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guhumueller

I use the nitro reader for many years on a  windows 10 32bit machine. Just recently i had to change to a Win10 64bit PC.

Download and installation worked fine also the usual features but when trying to check for updates I get the message:

Unable to connect to update service, check your internet connection. But this works without problems with all other programs.

Can you help me? Installed is Nitro 5.5.9.2

 

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  • Official Nitronaut
Allain Umailin

Hello @guhumueller,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, kindly note our Check for Updates feature is currently unavailable because our development team disabled it and haven’t bring it back. As much as I would like to provide you when this feature will be up again, there is no ETA from their team.

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access this page: https://www.gonitro.com/pricing

Thanks for choosing Nitro Pro!

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