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SonnyS

No Printers Available

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SonnyS

One of my users has a new install of NitroPro and now does not have the options to printer to any printers on the network. All other application can print to these same printers. 

Any help would be great.

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AllainU

Hello @SonnyS,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-What OS is installed on the affected machine?
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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SonnyS

Hi Allain,

It's a Windows 10 machine. NitroPro build 12.0.0.112

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AllainU

Hello @SonnyS,

Thanks for this information.

To further assist you in troubleshooting this issue, please uninstall Nitro Pro 12.0.0.112, reboot the machine and install Nitro Pro 12.14 using below offline installers:

x32 http://install.nitropdf.com/professional_12140558/en/vlp/nitro_pro12_x86.msi
x64 http://install.nitropdf.com/professional_12140558/en/vlp/nitro_pro12_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

Thanks for choosing Nitro and I hope this helps!

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