Does not recognise number

[ted corrigan 0]

Trying to see what upgrades are available and cut and paste serial number from programme but will not recognise number.

[AllainU 0]

Hello @ted corrigan,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you want to upgrade? 

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[ted corrigan 0]

Number    234600-xxxxxx-xxxxxx

Version 12.0.0.112

Regards

Ted

Edited June 5, 2019 by AllainU

[AllainU 0]

Hello @ted corrigan,

Thanks for providing your Nitro Pro 12 serial number.

I believe you are receiving that error message because you visited our Upgrade Portal and entered your Nitro Pro 12 serial number.

Kindly note to get the latest build for the same version, you can just visit this page https://www.gonitro.com/nps/product-details/downloads

Cheers!