Jump to content

Error 23 on activation


lumuna
 Share

Recommended Posts

Hello,

I receive a message "Error 23 - License number already used" when I enter my license number in the activation form.

The activation portal on the website tells me :

Status: active

- Number of Activations: 0

- Number of Activations Allowed: 2

Could you help me ?

Regards.

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @lumuna,

Thanks for posting on our Community Forums!

Once you get the chance, kindly try to reactivate and let me know how it goes.

Cheers!

Link to comment
Share on other sites

David Fell

Feels like there is a systemic issue with the licence activation system?  I'm having the same problem - 0 active, 2 activations allowed, error 23 when attempting to activate.

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @David Fell,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same Nitro Pro 12 serial number and let me know how it works for you.

Cheers!

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @Paul Hughes,

Thanks for posting on our Community Forums!

Your Nitro Pro 11 license is now ready for reactivation.

Please download the latest version 11 installer here:

https://www.gonitro.com/nps/product-details/downloads

Note: The version 11 installer is at the bottom portion of the page

Once installed, you can activate by following the steps found on this link:

http://kb.gonitro.com/knowledgebase#/search/activate/000001639

I hope this helps!

Cheers!

Link to comment
Share on other sites

David Fell
46 minutes ago, Kelvin V. said:

Hi @David Fell,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same Nitro Pro 12 serial number and let me know how it works for you.

 

 

 

Cheers!

 

Thanks Kelvin, that's working now.

Link to comment
Share on other sites

Paul Hughes
5 hours ago, Kelvin V. said:

Hi @Paul Hughes,

Thanks for posting on our Community Forums!

Your Nitro Pro 11 license is now ready for reactivation.

Please download the latest version 11 installer here:

https://www.gonitro.com/nps/product-details/downloads

Note: The version 11 installer is at the bottom portion of the page

Once installed, you can activate by following the steps found on this link:

http://kb.gonitro.com/knowledgebase#/search/activate/000001639

I hope this helps!

Cheers!

Thanks @Kelvin V. but am trying to activate my version 12 and I tried again this morning and still with the same problem.

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @DCBrooks,

Once you get the chance, please try to reactivate and let me know how it goes.

Cheers!

Link to comment
Share on other sites

  • 1 month later...
Paul Hughes
On 6/7/2019 at 3:42 AM, Kelvin V. said:

Hi @Paul Hughes,

I'll create a ticket on your behalf.

You will hear from me again soon.

Cheers!

I still have not received any update on this matter and wondering if you can please escalate this for me. My software has completely stopped working now and I urgently need to get this working.

Many thanks

Link to comment
Share on other sites

Hi Kevin,

I complain on the 24th of June, my activation code was "reset" on the 25th I logged in, 2 weeks later error 23 again.

The activation portal on the website tells me :

Status: active

- Number of Activations: 0

- Number of Activations Allowed: 2

Please can you help with a permanent solution?

Thanks

 

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @ade alafia,

Thanks for posting on our Community Forums!

My apologies for the inconvenience. I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Edited by Kelvin V.
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.