lumuna 0 Report post Posted June 5, 2019 Hello, I receive a message "Error 23 - License number already used" when I enter my license number in the activation form. The activation portal on the website tells me : - Status: active - Number of Activations: 0 - Number of Activations Allowed: 2 Could you help me ? Regards. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 5, 2019 Hi @lumuna, Thanks for posting on our Community Forums! Once you get the chance, kindly try to reactivate and let me know how it goes. Cheers! Share this post Link to post Share on other sites
lumuna 0 Report post Posted June 5, 2019 Yes, the activation worked fine at this time. What kind of a magicien are you? Thanks a lot. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 5, 2019 Hi @lumuna, I'm glad to hear that! Haha! You are most welcome! Cheers! Share this post Link to post Share on other sites
Paul Hughes 0 Report post Posted June 5, 2019 I am having the same problem. I have deactivated all of my licenses but now I cannot reactivate any of them. Any ideas? Share this post Link to post Share on other sites
David Fell 0 Report post Posted June 6, 2019 Feels like there is a systemic issue with the licence activation system? I'm having the same problem - 0 active, 2 activations allowed, error 23 when attempting to activate. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 6, 2019 Hi @David Fell, Thanks for posting on our Community Forums! I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same Nitro Pro 12 serial number and let me know how it works for you. Cheers! Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 6, 2019 Hi @Paul Hughes, Thanks for posting on our Community Forums! Your Nitro Pro 11 license is now ready for reactivation. Please download the latest version 11 installer here: https://www.gonitro.com/nps/product-details/downloads Note: The version 11 installer is at the bottom portion of the page Once installed, you can activate by following the steps found on this link: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Cheers! Share this post Link to post Share on other sites
David Fell 0 Report post Posted June 6, 2019 46 minutes ago, Kelvin V. said: Hi @David Fell, Thanks for posting on our Community Forums! I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same Nitro Pro 12 serial number and let me know how it works for you. Cheers! Thanks Kelvin, that's working now. Share this post Link to post Share on other sites
Paul Hughes 0 Report post Posted June 6, 2019 5 hours ago, Kelvin V. said: Hi @Paul Hughes, Thanks for posting on our Community Forums! Your Nitro Pro 11 license is now ready for reactivation. Please download the latest version 11 installer here: https://www.gonitro.com/nps/product-details/downloads Note: The version 11 installer is at the bottom portion of the page Once installed, you can activate by following the steps found on this link: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Cheers! Thanks @Kelvin V. but am trying to activate my version 12 and I tried again this morning and still with the same problem. Share this post Link to post Share on other sites
DCBrooks 0 Report post Posted June 7, 2019 I have 0 Active out of 2 available. I Get this same error .. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 7, 2019 Hi @Paul Hughes, I'll create a ticket on your behalf. You will hear from me again soon. Cheers! Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 7, 2019 Hi @DCBrooks, Once you get the chance, please try to reactivate and let me know how it goes. Cheers! Share this post Link to post Share on other sites
Paul Hughes 0 Report post Posted July 9, 2019 On 6/7/2019 at 3:42 AM, Kelvin V. said: Hi @Paul Hughes, I'll create a ticket on your behalf. You will hear from me again soon. Cheers! I still have not received any update on this matter and wondering if you can please escalate this for me. My software has completely stopped working now and I urgently need to get this working. Many thanks Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted July 10, 2019 Hi @Paul Hughes, I'm re-opening your ticket. I'll provide you some troubleshooting steps. Thanks! Share this post Link to post Share on other sites
ade alafia 0 Report post Posted July 15, 2019 Hi Kevin, I complain on the 24th of June, my activation code was "reset" on the 25th I logged in, 2 weeks later error 23 again. The activation portal on the website tells me : - Status: active - Number of Activations: 0 - Number of Activations Allowed: 2 Please can you help with a permanent solution? Thanks Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted July 15, 2019 (edited) Hi @ade alafia, Thanks for posting on our Community Forums! My apologies for the inconvenience. I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you. Edited July 15, 2019 by Kelvin V. Share this post Link to post Share on other sites
ade alafia 0 Report post Posted July 15, 2019 Thanks activated now I hope this will be long lasting? Share this post Link to post Share on other sites
