Garrett Clardy Posted June 5, 2019 Report Share Posted June 5, 2019 Hi all, I have a user in my company that uses Nitro Pro 12 and out of no where it changed her to a trial version. After trying to install the license key I found that it was already used. I then went to the website and deactivated all uses of the license. After this, on the users workstation, I re-enter the key and it still gives me the same error. I am not sure where to go from here. Thanks, Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 5, 2019 Official Nitronaut Report Share Posted June 5, 2019 Hello @Garrett Clardy, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you are having issue activating? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 5, 2019 Official Nitronaut Report Share Posted June 5, 2019 Hello @Garrett Clardy, Thank you for providing your Nitro Pro 12 serial number. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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