Garrett Clardy 0 Report post Posted June 5, 2019 Hi all, I have a user in my company that uses Nitro Pro 12 and out of no where it changed her to a trial version. After trying to install the license key I found that it was already used. I then went to the website and deactivated all uses of the license. After this, on the users workstation, I re-enter the key and it still gives me the same error. I am not sure where to go from here. Thanks, Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 5, 2019 Hello @Garrett Clardy, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you are having issue activating? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 5, 2019 Hello @Garrett Clardy, Thank you for providing your Nitro Pro 12 serial number. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
