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Error Code 23


Garrett Clardy
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Garrett Clardy

Hi all,

I have a user in my company that uses Nitro Pro 12 and out of no where it changed her to a trial version. After trying to install the license key I found that it was already used. I then went to the website and deactivated all uses of the license. After this, on the users workstation, I re-enter the key and it still gives me the same error. I am not sure where to go from here.

Thanks,

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  • Official Nitronaut
Allain Umailin

Hello @Garrett Clardy,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you are having issue activating?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Garrett Clardy,

Thank you for providing your Nitro Pro 12 serial number.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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