Release current software and reinstall on new computer

[Michele R Chambers]

I have Nitro Pro 8.5.2.10 and have my serial number.  My hard drive is defective and I am trying to transfer all my programs to a new computer.  How can I release the current copy of Nitro Pro I have and get a link to reinstall that version on my new computer?

[Allain Umailin]

Hello @Michele R Chambers,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, I checked your Nitro Pro 8 activations and our record shows previous activations has been released already so you should be able to activation without issues on your new computer.

To download the correct installers, kindly visit this page: kb.gonitro.com/knowledgebase#/search/sunset/000001632

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal https://www.gonitro.com/pro/upgrade and enter your v10 serial number

Thanks for choosing Nitro and I hope this helps!