Toolio Posted June 6, 2019 Report Share Posted June 6, 2019 Hello. Despite the fact that you deactivation portal recognizes my Nitro 11 serial number, when I visit the upgrade page and enter the same serial I get the message: ""We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I believe I am eligible for a paid upgrade. However, apparently only certain portions of your site believe that my serial number is real. What is the solution to this problem? Link to comment Share on other sites More sharing options...
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