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Serial number invalid for upgrades, valid for activation


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Despite the fact that you deactivation portal recognizes my Nitro 11 serial number, when I visit the upgrade page and enter the same serial I get the message: ""We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

I believe I am eligible for a paid upgrade. However, apparently only certain portions of your site believe that my serial number is real. What is the solution to this problem?


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  • Official Nitronaut

Hello @Toolio

Thank you for posting on our Community Forums!

Please retry the upgrade, I have made the necessary changes on our end to allow it.


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