Toolio Posted June 6, 2019 Report Share Posted June 6, 2019 Hello. Despite the fact that you deactivation portal recognizes my Nitro 11 serial number, when I visit the upgrade page and enter the same serial I get the message: ""We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I believe I am eligible for a paid upgrade. However, apparently only certain portions of your site believe that my serial number is real. What is the solution to this problem? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 7, 2019 Official Nitronaut Report Share Posted June 7, 2019 Hello @Toolio Thank you for posting on our Community Forums! Please retry the upgrade, I have made the necessary changes on our end to allow it. Cheers! Link to comment Share on other sites More sharing options...
Toolio Posted June 7, 2019 Author Report Share Posted June 7, 2019 Thank you. It worked and I have successfully purchased an upgrade to Nitro 12. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now